Kindle Death Watch

March 20, 2015 — Leave a comment

kindlecrack

A few days ago I had setted in for the seat warming slog at my lady doctor with my portable literary sampling device when I noticed a spanking new hairline crack in the bezel at the corner of the screen. According to several e-reader message boards and a few threads on Amazon itself (the usual “LOL U STUPID CLUMSY” trolls notwithstanding), this is a known issue with my particular model, the Kindle Keyboard 3G. Some users said that the screen on their units had failed outright soon after developing the bezel cracks.

It is a fact of my life that my devices of choice will be afflicted with almost all known issues mostly after the warranty has comfortably expired, leading me to think that I should start being less careful with my things to make my disturbingly regular upgrade cycle a bit less expensive. It would, however, injure my pride to give an inch to the “U DROPPED IT LOL” club.

Several posters on the various boards said that Amazon customer service sometimes cut those with expired warranties a break, so I contacted the mother ship’s support to see what my options were. After a delightful email exchange with one woman and a phone call with another person who had a better command of English straightened out the exact terms, I had been offered a refurbished Kindle Paperwhite without advertising on the idling display (the one without “special offers,” which is where the confusion arose) for a decent discount. The other fact of my life is that every time I have bought something refurbished or second-hand it has cost me in the long run, so I’ll sit tight with my plasti-brick of a slightly ventilated 3G and review the possibilities again once upgrading becomes necessary.

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